PROFESSIONAL including ITOM VISIBILITY & HEALTHĮNTERPRISE including ITOM VISIBILITY, HEALTH & OPTIMISATION These are available to purchase in three different packages, based on your business requirements: ITOM VISIBILITY - Discovery & Service Mapping ServiceNow ITOM capabilities are classified into 3 categories: What ServiceNow ITOM options are available? However, it can be a complex process understanding which solutions will be the best investment for your IT Operations, now and in the future.
#Servicenow event connector definition update#
%Program Files (x86)%\ BeyondTrust \ BeyondInsight \ServiceNowįor Windows 2016 appliances, the installation directory is %\Program Files(x86)\eEye Digital Security\Retina CS\ServiceNow.įor more information on transferring update sets in ServiceNow, please see Update set transfers.ServiceNow is one of the leading providers of IT Operations Management (ITOM) solutions, with a broad range of packages, designed to scale with your business as it grows. The BeyondInsight update set file you must import into your ServiceNow instance is located in the following installation directory on Windows 2022 appliances: The update set provides the BeyondInsight modules and menus in your ServiceNow instance. įor BeyondInsight version 21.2 and later releases, the data export processor does not export vulnerabilities. You can set the data export processing frequency value in the file, located in the BeyondInsight installation directory, by changing the referenceTime value. Change the Data Export Processing Frequency After the expiration period passes, if that asset or vulnerability remains in the smart group, it is exported again.įor more information on working with Smart Rules, please see the BeyondInsight User Guide. However, an asset may be exported more than once if, for any reason, the item is excluded from the smart group but is re-included later. In the Actions area, select Export Data.Īssets(depending on what is defined in the collector details) are only exported once in the defined expiration period.From the Smart Rules page in BeyondInsight, configure a Smart Group as usual.For more information, please see Change the Data Export Processing Frequency. You can change the processing time in the file. After the Smart Group is created, the data in the rule is processed and exported every hour. Map other fields as determined by user requirements.Īssets exported are defined in the Smart Group. Suggested Field Mappings ServiceNow FieldĬorrelation_id or custom correlation_id fieldĬorrelation_display or custom correlation_display field These BeyondInsight asset fields are available for export: The ServiceNow field name must be mapped if assets are being exported.Asset ID must be mapped to a ServiceNow field.When creating field mappings, the following must be considered: Click Test Connector to ensure the connection to the ServiceNow instance is working.Ĭreate Field Mappings for Exporting Assets.Available fields and suggested field mappings are detailed in sections below.or the export options, enter the following information: Click Create Mapping and enter the field mappings according to which export options you selected.Select desired Extended Field Mappings from the list.Enter the URL to the ServiceNow instance in Asset Web Service URL box.If you are using an older version of ServiceNow and you are using update sets, enable the Using Update Set option.
The credentials for the ServiceNow system must provide access to the web service and be able to create requests.
Create a Smart Group with parameters configured to include the assets (and data) to export to ServiceNow.Create a connection to your ServiceNow instance.There are two steps to configure a ServiceNow export connector:
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